Articles

Enterprise agents are moving from demos to operating metrics. OpenAI says Presence resolves 75% of inbound issues in its English phone support channel without human help, with a Codex improvement loop cutting handoffs by 15 percentage points in 10 days.

xAI has launched Grok Voice Think Fast 1.0, a voice agent optimized for enterprise customer support scenarios, emphasizing low-latency responses and natural conversation flow.