GALAX hands operations and RMA support to Palit as its old structure closes

GALAX customers now have a new support path. In an April 29 co-statement carried by WCCFTech, Palit and GALAX said that management, operations, and after-sales service will move to Palit’s official channels after the closure of the previous GALAX organizational structure. For anyone who already owns a card, the practical message is simple: warranty and RMA requests now go through Palit.

The statement stressed continuity rather than collapse. Palit and GALAX described both companies as NVIDIA-authorized partners and said service legitimacy would remain intact under the handover. That matters because the immediate consumer fear in any hardware exit story is not branding, it is support. If you bought a board recently, you want to know whether the serial number still means anything when something fails six months from now. Palit’s answer is yes, but through its own channels.

The wider reason appears to be supply pressure. WCCFTech said a Palit customer letter tied the shift to supply constraints driven by AI demand, which has been distorting the PC component market all year. Even without every internal detail, the direction is easy to read: board partners that used to fight for enthusiast mindshare are operating in a market where supply, margins, and channel power are being reshaped by AI hardware demand far outside the usual gaming cycle.

The Reddit response went straight to competition anxiety. The top replies compared GALAX’s move to EVGA’s earlier exit and argued that each departure leaves GPU buyers with fewer meaningful alternatives. That concern is hard to dismiss. Even if the GALAX name continues under Palit’s control, the disappearance of one more independent operating structure is still bad news for a market that already feels thinner and less consumer-friendly than it did a few years ago.